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TANZANIA: TCRA GUIDELINES FOR CONSUMER COMPLAINT HANDLING
Date: July 1, 2010
Reference: TZA 2010 TCRA 1 (ICTDEC)
Database: TCRA (Tanzania Communications Regulatory Authority) Decisions
ICT Decision Making Body: Tanzania Communications Regulatory Authority (Tanzania)
Language(s): English
United States: Forfeiture Order against Cost Crunch, Inc d.b.a. Talk Toolbox
Date: May 3, 2010
Reference: USA 2010 FCC 4 (ICTDEC)
Database: Federal Communications Commission (United States)
ICT Decision Making Body: Federal Communications Commission (United States)
Language(s): English
Hong Kong, China: Investigation into Alleged Misleading or Deceptive Conduct in relation to Implementation of Fair Usage Policy on “Unlimited Usage” Mobile Broadband Services Plans
Date: May 1, 2010
Reference: CHN 2010 OFTA 1 (ICTDEC)
Database: OFTA Completed Cases (Hong Kong, China)
ICT Decision Making Body: Office of the Telecommunications Authority (Hong Kong) (China)
Language(s): English
CRTC Interconnection Steering Committee – Improving access to emergency services for people with hearing and speech disabilities
Date: April 21, 2010
Reference: CAN 2010 CRTC 11 (ICTDEC)
Database: CRTC Decisions (Canada)
ICT Decision Making Body: Canadian Radio-television and Telecommunications Commission (Canada)
Language(s): English
Summary available
Consumer.net and Russ Smith v. Verizon et. al. (United States)
Date: March 31, 2010
Reference: USA 2010 FCC 2 (ICTDEC)
Database: Federal Communications Commission (United States)
ICT Decision Making Body: Federal Communications Commission (United States)
Language(s): English
Hong Kong, China: Complaint about Advertising Claims and Sales Conduct of China Mobile Hong Kong Company Limited’s Salesperson
Date: March 1, 2010
Reference: CHN 2010 OFTA 2 (ICTDEC)
Database: OFTA Completed Cases (Hong Kong, China)
ICT Decision Making Body: Office of the Telecommunications Authority (Hong Kong) (China)
Language(s): English
FCC Enforcement Advisory: Enforcement Bureau Takes Action to Enhance Access to Digital Wireless Service for Individuals with Hearing Disabilities (United States)
Date: January 15, 2010
Reference: USA 2010 FCC 1 (ICTDEC)
Database: Federal Communications Commission (United States)
ICT Decision Making Body: Federal Communications Commission (United States)
Language(s): English
Summary available
Hong Kong, China Investigation into Alleged Misleading or Deceptive Newspaper Advertisements by SmarTone
Date: January 1, 2010
Reference: CHN 2010 OFTA 4 (ICTDEC)
Database: OFTA Completed Cases (Hong Kong, China)
ICT Decision Making Body: Office of the Telecommunications Authority (Hong Kong) (China)
Language(s): English
Hong Kong, China: Complaint about Poster Advertisement Published by More Telecom International Limited on「金豬咭」 Calling Card
Date: January 1, 2010
Reference: CHN 2010 OFTA 3 (ICTDEC)
Database: OFTA Completed Cases (Hong Kong, China)
ICT Decision Making Body: Office of the Telecommunications Authority (Hong Kong) (China)
Language(s): English
Canada: Regulatory framework for the small incumbent local exchange carriers
Date: December 17, 2009
Reference: CAN 2009 CRTC 6 (ICTDEC)
Database: CRTC Decisions (Canada)
ICT Decision Making Body: Canadian Radio-television and Telecommunications Commission (Canada)
Language(s): English
Summary available
Regulatory measures associated with confidentiality provisions and privacy services
Date: November 25, 2009
Reference: CAN 2009 CRTC 2 (ICTDEC)
Database: CRTC Decisions (Canada)
ICT Decision Making Body: Canadian Radio-television and Telecommunications Commission (Canada)
Language(s): English
Summary available
Review of the Internet traffic management practices of Internet service providers
Date: October 21, 2009
Reference: CAN 2009 CRTC 1 (ICTDEC)
Database: CRTC Decisions (Canada)
ICT Decision Making Body: Canadian Radio-television and Telecommunications Commission (Canada)
Language(s): English
Hong Kong, China: Complaints about Misleading or Deceptive Conduct of i-CABLE’s Salespersons
Date: October 1, 2009
Reference: CHN 2009 OFTA 3 (ICTDEC)
Database: OFTA Completed Cases (Hong Kong, China)
ICT Decision Making Body: Office of the Telecommunications Authority (Hong Kong) (China)
Language(s): English
Summary available
Pakistan -- Protection from Spam, Unsolicited, Fraudulent and Obnoxious Communication Regulations, 2009
Date: July 31, 2009
Reference: PAK 2009 PTA 2 (ICTDEC)
Database: PTA Determinations (Pakistan)
ICT Decision Making Body: Pakistan Telecommunication Authority (Pakistan)
Language(s): English
United States: Report and Order: In the Matter of IP-Enabled Services
Date: May 13, 2009
Reference: USA 2009 FCC 2 (ICTDEC)
Database: Federal Communications Commission (United States)
ICT Decision Making Body: Federal Communications Commission (United States)
Language(s): English
Pakistan -- Telecom Consumers Protection Regulation, 2009
Date: March 31, 2009
Reference: PAK 2009 PTA 1 (ICTDEC)
Database: PTA Determinations (Pakistan)
ICT Decision Making Body: Pakistan Telecommunication Authority (Pakistan)
Language(s): English
Ireland: Setting a Maximum Fixed and Mobile Number Porting Charge
Date: January 29, 2009
Reference: IRL 2009 COMREG 4 (ICTDEC)
Database: Comreg Decisions (Ireland)
ICT Decision Making Body: Commission for Communications Regulation (Ireland)
Language(s): English
Hong Kong, China: Investigation into Alleged Anti-Competitive and / or Misleading or Deceptive Conduct by Pacnet Internet (HK) Limited, Hutchison Global Communications Limited, and PCCW-HKT Telephone Limited
Date: November 1, 2008
Reference: CHN 2008 OFTA 1 (ICTDEC)
Database: OFTA Completed Cases (Hong Kong, China)
ICT Decision Making Body: Office of the Telecommunications Authority (Hong Kong) (China)
Language(s): English
Summary available
Determination
Date: July 1, 2008
Reference: AUS 2008 TIO 1 (ICTDEC)
Database: TIO Determinations (Australia)
ICT Decision Making Body: Telecommunications Industry Ombudsman (Australia)
Language(s): English
Summary available
United Arab Emirates -- Provision of Carrier Pre-Selection (CPS) Interconnection Service by Etisalat
Date: June 8, 2008
Reference: ARE 2008 TRA 2 (ICTDEC)
Database: Telecommunications Regulatory Authority (United Arab Emirates)
ICT Decision Making Body: Telecommunications Regulatory Authority (United Arab Emirates)
Language(s): English
United Arab Emirates -- Provision of Carrier Pre-Selection (CPS) Interconnection Service by Etisalat
Date: June 8, 2008
Reference: ARE 2008 TRA 1 (ICTDEC)
Database: Telecommunications Regulatory Authority (United Arab Emirates)
ICT Decision Making Body: Telecommunications Regulatory Authority (United Arab Emirates)
Language(s): English
Forbearance from the regulation of promotions for retail residential and business local wireline services
Date: May 22, 2008
Reference: CAN 2008 CRTC 26 (ICTDEC)
Database: CRTC Decisions (Canada)
ICT Decision Making Body: Canadian Radio-television and Telecommunications Commission (Canada)
Language(s): English
Summary available
Entitlement to Compensation Under the Customer Service Guarantee Standard
Date: April 1, 2008
Reference: AUS 2008 TIO 4 (ICTDEC)
Database: TIO Determinations (Australia)
ICT Decision Making Body: Telecommunications Industry Ombudsman (Australia)
Language(s): English
Summary available
Entitlement to compensation under the Customer Service Guarantee
Date: April 1, 2008
Reference: AUS 2008 TIO 3 (ICTDEC)
Database: TIO Determinations (Australia)
ICT Decision Making Body: Telecommunications Industry Ombudsman (Australia)
Language(s): English
Regulatory policy : Improving access to local services
Date: March 19, 2008
Reference: CAN 2008 CRTC 24 (ICTDEC)
Database: CRTC Decisions (Canada)
ICT Decision Making Body: Canadian Radio-television and Telecommunications Commission (Canada)
Language(s): English
Summary available
disputed charges for calls to 190 numbers
Date: March 1, 2008
Reference: AUS 2008 TIO 2 (ICTDEC)
Database: TIO Determinations (Australia)
ICT Decision Making Body: Telecommunications Industry Ombudsman (Australia)
Language(s): English
Pakistan -- Mobile Number Portability Code of Practice, version 9
Date: January 1, 2008
Reference: PAK 2008 PTA 1 (ICTDEC)
Database: PTA Determinations (Pakistan)
ICT Decision Making Body: Pakistan Telecommunication Authority (Pakistan)
Language(s): English
Summary available
Payment arrangement; credit management action including default listing
Date: September 3, 2007
Reference: AUS 2007 TIO 2 (ICTDEC)
Database: TIO Determinations (Australia)
ICT Decision Making Body: Telecommunications Industry Ombudsman (Australia)
Language(s): English
Summary available
credit default listing
Date: September 1, 2007
Reference: AUS 2007 TIO 1 (ICTDEC)
Database: TIO Determinations (Australia)
ICT Decision Making Body: Telecommunications Industry Ombudsman (Australia)
Language(s): English
Summary available
Entitlement to compensation under the Customer Service Guarantee Standard
Date: June 1, 2007
Reference: AUS 2007 TIO 3 (ICTDEC)
Database: TIO Determinations (Australia)
ICT Decision Making Body: Telecommunications Industry Ombudsman (Australia)
Language(s): English