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Consumer Protection

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Forbearance from the regulation of promotions for retail residential and business local wireline services
Date: May 22, 2008
Reference: CAN 2008 CRTC 26 (ICTDEC)
Database: CRTC Decisions (Canada)
ICT Decision Making Body: Canadian Radio-television and Telecommunications Commission (Canada)
Language(s): English
Regulatory policy : Improving access to local services
Date: March 19, 2008
Reference: CAN 2008 CRTC 24 (ICTDEC)
Database: CRTC Decisions (Canada)
ICT Decision Making Body: Canadian Radio-television and Telecommunications Commission (Canada)
Language(s): English
Statement of consumer rights for Northwestel Inc. and the small incumbent local exchange carriers
Date: May 2, 2007
Reference: CAN 2007 CRTC 23 (ICTDEC)
Database: CRTC Decisions (Canada)
ICT Decision Making Body: Canadian Radio-television and Telecommunications Commission (Canada)
Language(s): English
Complaint by BT about WLR transfer orders placed by Scottish & Southern Energy
Date: February 12, 2007
Reference: GBR 2007 OFCOM 31 (ICTDEC)
Database: Ofcom Closed Cases (United Kingdom)
ICT Decision Making Body: Office of Communications (United Kingdom)
Language(s): English
Summary available
Consumer complaint about the refusal of Comunicación Celular S.A. (Comcel) to sell a mobile plan (Decision is not available in English)
Date: December 26, 2006
Reference: COL 2006 SIC 1 (ICTDEC)
Database: SIC decisions (Colombia)
ICT Decision Making Body: Superintendencia de Industria y Comercio (Colombia)
Language(s): Spanish
Complaint from The Carphone Warehouse Group plc about BT’s compliance with General Condition 1.2 in relation to verification calls
Date: December 5, 2006
Reference: GBR 2006 OFCOM 14 (ICTDEC)
Database: Ofcom Closed Cases (United Kingdom)
ICT Decision Making Body: Office of Communications (United Kingdom)
Language(s): English
Summary available
Consumer claim on billing of mobile services (Decision is not available in English)
Date: October 9, 2006
Reference: DOM 2006 INDOTEL 1 (ICTDEC)
Database: Collegiate Body Resolutions - INDOTEL (Dominican Republic)
ICT Decision Making Body: Instituto Dominicano de las Telecomunicaciones (Dominican Rep.)
Language(s): Spanish
Consumer complaint against UK Online about unfair contract terms
Date: May 8, 2006
Reference: GBR 2006 OFCOM 25 (ICTDEC)
Database: Ofcom Closed Cases (United Kingdom)
ICT Decision Making Body: Office of Communications (United Kingdom)
Language(s): English
Consumer complaint against Hutchison 3G (UK) Ltd (“3”) about unfair contract terms
Date: May 2, 2006
Reference: GBR 2006 OFCOM 26 (ICTDEC)
Database: Ofcom Closed Cases (United Kingdom)
ICT Decision Making Body: Office of Communications (United Kingdom)
Language(s): English
Summary available
mTouche’s unauthorised use of End User Service Information (EUSI) and charges for unsolicited Chinese New Year SMS Greetings (CNY greetings)
Date: April 12, 2006
Reference: SGP 2006 IDA 1 (ICTDEC)
Database: IDA Enforcement Decisions (Singapore)
ICT Decision Making Body: Infocomm Development Authority of Singapore (Singapore)
Language(s): English
ICSTIS complaint regarding failure of Talkline Communications Ltd to comply with ICSTIS Directions
Date: November 3, 2005
Reference: GBR 2005 OFCOM 11 (ICTDEC)
Database: Ofcom Closed Cases (United Kingdom)
ICT Decision Making Body: Office of Communications (United Kingdom)
Language(s): English
Complaint against Intercity Mobile Communications about number portability
Date: September 30, 2005
Reference: GBR 2005 OFCOM 20 (ICTDEC)
Database: Ofcom Closed Cases (United Kingdom)
ICT Decision Making Body: Office of Communications (United Kingdom)
Language(s): English
Consumer complaint against Nexus Data Systems Ltd about unfair contract terms
Date: August 5, 2005
Reference: GBR 2005 OFCOM 32 (ICTDEC)
Database: Ofcom Closed Cases (United Kingdom)
ICT Decision Making Body: Office of Communications (United Kingdom)
Language(s): English
Own Initiative investigation against Genesis Communications about number portability
Date: August 5, 2005
Reference: GBR 2005 OFCOM 31 (ICTDEC)
Database: Ofcom Closed Cases (United Kingdom)
ICT Decision Making Body: Office of Communications (United Kingdom)
Language(s): English
Direction amending the Direction of 21 January 2005 regarding BT's use of Cancel Other
Date: July 28, 2005
Reference: GBR 2005 OFCOM 49 (ICTDEC)
Database: Ofcom Closed Cases (United Kingdom)
ICT Decision Making Body: Office of Communications (United Kingdom)
Language(s): English
Consumer complaint against Namesco Limited about unfair contract terms
Date: July 13, 2005
Reference: GBR 2005 OFCOM 33 (ICTDEC)
Database: Ofcom Closed Cases (United Kingdom)
ICT Decision Making Body: Office of Communications (United Kingdom)
Language(s): English
Consumer complaint against O2 about unfair contract terms
Date: July 7, 2005
Reference: GBR 2005 OFCOM 35 (ICTDEC)
Database: Ofcom Closed Cases (United Kingdom)
ICT Decision Making Body: Office of Communications (United Kingdom)
Language(s): English
Complaint from Islington Council Trading Standards against Internet Telecommunications Plc about unfair contract terms
Date: July 6, 2005
Reference: GBR 2005 OFCOM 36 (ICTDEC)
Database: Ofcom Closed Cases (United Kingdom)
ICT Decision Making Body: Office of Communications (United Kingdom)
Language(s): English
Regulations of quality of service of public telecommunication services (Decision is not available in English)
Date: June 25, 2005
Reference: PER 2005 OSIPTEL 2 (ICTDEC)
Database: OSIPTEL Board Decisions
ICT Decision Making Body: Organismo Supervisor de la Inversion Privada en Telecomunicaciones (Peru)
Language(s): Spanish
Complaint from BT against Talk Talk about an unfair contract term
Date: June 16, 2005
Reference: GBR 2005 OFCOM 41 (ICTDEC)
Database: Ofcom Closed Cases (United Kingdom)
ICT Decision Making Body: Office of Communications (United Kingdom)
Language(s): English
Consumer complaint against DeeNine Internet Services Limited about unfair contract terms
Date: May 27, 2005
Reference: GBR 2005 OFCOM 42 (ICTDEC)
Database: Ofcom Closed Cases (United Kingdom)
ICT Decision Making Body: Office of Communications (United Kingdom)
Language(s): English
Complaint from The Carphone Warehouse Group plc about BT’s compliance with General Condition 1.2 in relation to verification calls : Notification of Contravention
Date: May 25, 2005
Reference: GBR 2005 OFCOM 7 (ICTDEC)
Database: Ofcom Closed Cases (United Kingdom)
ICT Decision Making Body: Office of Communications (United Kingdom)
Language(s): English
Own-initiative investigation against Gio Internet Limited about a potential breach of General Condition 14 : Notification of Contravention of Information Requirements under Section 138 of the Communications Act 2003
Date: May 19, 2005
Reference: GBR 2005 OFCOM 46 (ICTDEC)
Database: Ofcom Closed Cases (United Kingdom)
ICT Decision Making Body: Office of Communications (United Kingdom)
Language(s): English
Own-initiative investigation against Gio Internet Limited about a potential breach of General Condition 14 :Notification of Contravention of General Condition 14 under Section 94 of the Communications Act 2003
Date: May 19, 2005
Reference: GBR 2005 OFCOM 45 (ICTDEC)
Database: Ofcom Closed Cases (United Kingdom)
ICT Decision Making Body: Office of Communications (United Kingdom)
Language(s): English
Complaint by MTS Allstream Inc. regarding distribution of discretionary services as part of the 'digital basic' package offered by certain Shaw cable systems
Date: May 5, 2005
Reference: CAN 2005 CRTC 5 (ICTDEC)
Database: CRTC Decisions (Canada)
ICT Decision Making Body: Canadian Radio-television and Telecommunications Commission (Canada)
Language(s): English
Part VII application to revise Article 11 of the Terms of Service
Date: March 17, 2005
Reference: CAN 2005 CRTC 17 (ICTDEC)
Database: CRTC Decisions (Canada)
ICT Decision Making Body: Canadian Radio-television and Telecommunications Commission (Canada)
Language(s): English
Complaint against Vodafone about unfair contract terms and misleading promotional literature
Date: March 15, 2005
Reference: GBR 2005 OFCOM 55 (ICTDEC)
Database: Ofcom Closed Cases (United Kingdom)
ICT Decision Making Body: Office of Communications (United Kingdom)
Language(s): English
Consumer complaint against Bulldog Communications about unfair contract terms
Date: February 10, 2005
Reference: GBR 2005 OFCOM 53 (ICTDEC)
Database: Ofcom Closed Cases (United Kingdom)
ICT Decision Making Body: Office of Communications (United Kingdom)
Language(s): English
Investigation into the accuracy of Cheers International's billing system and/or failure to publish full details of its tariffs and charges
Date: February 10, 2005
Reference: GBR 2005 OFCOM 51 (ICTDEC)
Database: Ofcom Closed Cases (United Kingdom)
ICT Decision Making Body: Office of Communications (United Kingdom)
Language(s): English
Dispute between BT and various communications providers about cancellations during the Carrier Pre Selection (CPS) and Wholesale Line Rental (WLR) transfer process
Date: January 21, 2005
Reference: GBR 2005 OFCOM 48 (ICTDEC)
Database: Ofcom Closed Cases (United Kingdom)
ICT Decision Making Body: Office of Communications (United Kingdom)
Language(s): English