| Date: | March 1, 2008 |
| Reference: | AUS 2008 TIO 2 EN (ICTDEC) |
| Database: | TIO Determinations (Australia) |
| ICT Decision Making Body: | Telecommunications Industry Ombudsman (Australia) |
| Theme(s): | Consumer Protection |
| Language(s): | English |
| Other Formats: |
Summary
Facts
This complaint is about disputed 190 calls on the complainant’s telephone service.
The complaint relates to calls made between 16 February 2007 and 19 May 2007 with a total value of $825.07.
Decision
a fair and reasonable outcome to this complaint is for the complainant to pay $225 (by reasonable instalments if required, having regard to the complainant’s financial circumstances) towards the outstanding debt, with the CSP waiving the remaining $600.07
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